Self-Exclusion Program FAQ

How do I enroll by mail?
Download and print the enrollment form.

Start by filling in as much of the form as possible, but DO NOT sign it.

A copy of the front of the enrollee's current, valid driver's license, state ID, or passport must be included.  A recent photo of the enrollee must also be included with the enrollment form.  The photo should only include the enrollee's head and shoulders.

When finished, take the form to a Notary Public and sign in the Notary's presence.  The Notary will require a valid photo ID.

Once the form is signed and notarized, mail it, the photo, and copy of the ID to:

Iowa Racing & Gaming Commission
1300 Des Moines St., Ste. 100
Des Moines, IA 50309-5508


How do I enroll in person at the IRGC?
Do not fill out an enrollment form, a representative at the IRGC office in Des Moines will assist in completion of the form at our office.

Please bring a valid driver's license, state ID, or passport to the IRGC Des Moines office, located at:

Iowa Racing & Gaming Commission
1300 Des Moines St., Ste. 100
Des Moines, IA 50309-5508


How do I enroll at an IGTP agency?
To find an IGTP agency, please visit the Iowa Gambling Treatment Provider website.

Go to an agency and bring a valid driver's license, state ID, or passport.  A recent photo of the enrollee must also be included with the enrollment form.  The photo should only include the enrollee's head and shoulders.

A representative at the agency will assist in completion of the form.  Only sign the form at the agency if a Notary is available for notarization when the form is completed.  If no Notary is available at the IGTP, take the form to a notary public and sign in the Notary's presence.  A notary will require a valid photo ID.

When completed, the IGTP agency or the enrollee can mail the completed form, picture and copy of the ID to:

Iowa Racing & Gaming Commission
1300 Des Moines St., Ste. 100
Des Moines, IA 50309-5508


How do I enroll at a licensed gambling facility?
Go to a state licensed casino or racetrack.  Do not fill out an enrollment form prior to arriving.  A representative at the facility will assist in the completion of the form at the gambling facility.

An enrollee must bring a valid driver's license, state ID, or passport to the licensed gambling facility.


Can you mail me an enrollment form?
Yes.  Please contact us directly by phone, e-mail or using our online contact form to request a mailed version of an enrollment form.


What am I agreeing to when I enroll?
There are four main things that an enrollee agrees to when signing the enrollment form:

  • An enrollee will not gamble with a state licensed entity.  This includes casinos, racetracks, online sports wagering operators, and fantasy sports wagering operators.
  • An enrollee will not attempt to enter the gaming floor or wagering area at a state licensed casino or racetrack.
  • If an enrollee wagers with or enters the gaming floor of a state licensed casino or racetrack and is found, the enrollee will be removed from the facility and may face criminal trespassing charges.
  • An enrollee forfeits the right to any and all winnings.
  • Please review the enrollment form for full details.

Where can I find a Notary?
A Notary can be found at most banks and insurance companies.  Please use the Iowa Secretary of State website to locate a nearby Notary.


Can I enroll a family member?
No, enrollment can only be completed by the individual enrolling in the program.


Does it cost anything to enroll?
No.


Where can I find help with problem gambling?
The Iowa Department of Public Health offers problem gambling services.

In addition, a nearby gambling treatment agency can offer problem gambling services.


What am I excluding myself from?
Enrollees are excluded from all casinos licensed by the Iowa Racing & Gaming Commission.  Enrollees are also excluded from sports wagering and fantasy sports wagering.

In addition, some casino operators, sports wagering operators, and fantasy sports operators may have corporate policies that restrict an enrollee from all locations, websites or mobile applications they operate in Iowa, as well as those they operate in other jurisdictions.


Am I prohibited from entering the facility entirely?
The Voluntary Self-Exclusion program doesn't prohibit an enrollee from going to hotels, restaurants, convention centers or any other non-gambling areas of a casino or racetrack; however, each facility defines and sets up its gambling areas differently.  For questions about a specific area at a facility, please contact that facility directly.


How long am I excluded for?
An individual may enroll for a period of five years or for life.  If an enrollee chooses five years, the enrollee will automatically be removed from the program after five years.  If an enrollee chooses a lifetime exclusion, the enrollee cannot be removed from the program.


Who can access my enrollment information for the program?
The only people who will have access to exclusion information will be the IRGC and State licensed operators.  These entities include casino, racetrack, sports wagering and fantasy sports wagering operators.  Names and information for enrollees will not be publicly available.


What happens if I violate the contract and visit a casino or racetrack?
If an enrollee is found on a gaming floor or in a wagering area at a licensed casino or racetrack, the enrollee will be escorted off the property, and may be prosecuted for criminal trespassing.  Any winnings will be withheld or confiscated.


What happens to money that is withheld or confiscated?
Any winnings withheld or confiscated from an enrollee go to the Iowa General Fund.


What should I do if I continue to receive promotional material in the mail or by e-mail from a casino?
Please contact us directly by phone, e-mail or using our online contact form.


If I signed a self-exclusion form before sports wagering was legal in Iowa, can I participate in sports wagering or fantasy sports wagering?
No.  The Self-Exclusion Program applies to sports wagering and fantasy sports wagering, without regard to when the self-exclusion form was signed by an enrollee.


How do I remove myself from the program?
If an individual enrolled on or before 06/30/2017, AND had been enrolled in the program for 5 years or more, the enrollee can submit a request to be removed from the program.

Individuals enrolled for a lifetime term on or after 07/01/2017 cannot be removed from the program.  No exceptions can be made.

Individuals enrolled for a 5-year term will be automatically removed 5 years from the date the enrollment form was signed.  It is not possible to be removed from the program prior to the end of the 5-year term.  No exceptions can be made.


How long does it take to be removed from the program?
From the date the IRGC receives a request, it can take up to 10 business days to be removed from the program.

From the date an individual is removed from the program, it can take up to 7 calendar days for all facilities to update their system.


When I submit a request to be removed from the program, can facilities choose to keep excluding me?
If an individual is eligible to be removed from the program, a facility cannot continue to exclude them.

However, many facilities have internal exclusion programs that are not part of the voluntary statewide exclusion program.  If an individual is excluded from a specific facility, that individual will need to contact that facility directly to see if the individual can be removed from the facility's individual program.


If I take a letter from IRGC stating that I have been removed from the program to a casino, will I be able to gamble?
No.  A facility will only remove an enrollee from its internal exclusion systems based on information it receives directly from IRGC.  The facility cannot accept a letter or an e-mail from an individual.


When I remove myself from the program in Iowa, will this allow me to visit casinos in other states that I may be excluded from?
No.  When an individual enrolls in the program, a facility may exclude that individual from all of its locations, even those in other states.  When someone is removed from the program, there isn’t any requirement regarding locations in other states.  To discuss entering locations in other states, please contact the facility directly.

Printed from the Iowa Racing and Gaming Commission website on May 26, 2020 at 11:43pm.